✿ Privacy Policy ✿
At Xenrae’s Serenity (the “Site”, "we", "us", "our"), we are committed to protecting your personal data and complying with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy outlines how we collect, use, disclose, and manage the personal data of our customers, visitors, and users ("you" and "your").
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
This privacy policy was last updated on 22 September 2024.
1. Personal Data Collection
We may collect personal data from you in the course of our business operations, including:
- Name
- Email address
- Contact number
- Payment details (e.g., credit card information (last 4 digits))
- Delivery address
- Other data provided via online forms or during interactions with our website
This information is collected when you:
- Make purchases on our website
- Contact us for inquiries or support
We collect your personal data for the following purposes:
- To process transactions and deliver products/services
- To manage your customer account
- To communicate updates on your orders or inquiries
- To send promotional and marketing information (only with your consent)
- To improve our website and services through customer feedback
By providing your personal data to us, you consent to our collection, use, and disclosure of your personal data for the purposes listed above. If you wish to withdraw your consent, you can contact us (details below), but please note this may affect our ability to provide you with services.
4. Disclosure of Personal Data
We will not disclose your personal data to third parties except where required by law or where necessary to facilitate transactions, such as:
- Payment service providers (e.g., credit card processing)
- Delivery partners (e.g., couriers)
- IT and service providers managing our website and business systems
We implement reasonable security measures to protect your personal data from unauthorized access, use, disclosure, or destruction. However, please note that no data transmission over the internet is entirely secure.
6. Retention of Personal Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once it is no longer required, we will take steps to securely dispose of or anonymize your data.
7. Access and Correction
You may request access to, or correction of, your personal data at any time by contacting us at [email protected]. We will respond to your request as soon as possible, in accordance with the PDPA.
8. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to improve your browsing experience and to analyze website traffic. You may adjust your browser settings to block cookies, but this may affect website functionality.
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of our services indicates acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us at:
- Email: [email protected]
Legal Disclaimer
This privacy policy is provided for general information purposes only. It is important to consult with a legal professional to ensure compliance with the PDPA and other applicable regulations.